Shipping & Returns
Shipping rate is $8.00 flat rate on any order. We ship via USPS Priority Mail. Your order will be packed & shipped within 48 hours. You can expect delivery in 2-5 business days after ship date.
***If you are shipping a gift, please check that billing address is yours & shipping address is the gift recipients.**
At this time we do not ship outside of the US.
Due to the personal nature of our products, there are no returns unless you receive products damaged in shipment.
.Policy for lost, damaged, or stolen USPS packages
Call your local postmaster FIRST! If you cannot get the issue resolved with your local postmaster, contact us concerning damage or loss by USPS. Sadly, Tanglewood has no recourse on stolen packages.
If your item is damaged on delivery or appears to have been opened/tampered with, immediately document with photos. Do not send the package back to us.
Issues such as entering the wrong address for delivery, or entering an undeliverable address, are completely out of our hands. We will ship to the address that you provide for us, so please make sure your address is correct.
We cannot offer refunds unless USPS fully completes their claims investigation AND we receive proper documentation of the issue.